unable to install driver

The "Cube4" is a 4x4x4 RGB LED cube with an Arduino Leonardo compatible onboard controller. [Product page]
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minimacka
Posts: 1
Joined: Sun Apr 10, 2016 4:01 am

unable to install driver

Post by minimacka » Sun Apr 10, 2016 4:24 am

When I follow the instructions on the Freetronics web page. "http://www.freetronics.com.au/pages/ins ... wnKHPl95QI". I open the device manager go to "other devices" and under that there is "Unknowen device" with an exclamation mark against it. I right click this and select update driver, I browse my computer and select the unziped driver folder. Then a message is displayed "unable to install driver". "Windows could not find driver software for your device."

I have a windows 7 (64 bit) computer.

angusgr
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Freetronics Staff
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Location: Melbourne, Australia
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Re: unable to install driver

Post by angusgr » Wed Apr 13, 2016 6:47 am

Hi minimacka,

Is the "Unknown Device" definitely the Cube? You can confirm this by seeing if it goes away when you unplug the cube, and comes back when you plug it back in.

Angus

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