Cube 4 not recognized in Windows 10

The "Cube4" is a 4x4x4 RGB LED cube with an Arduino Leonardo compatible onboard controller. [Product page]
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w1sby
Posts: 2
Joined: Sat Mar 26, 2016 5:57 pm

Cube 4 not recognized in Windows 10

Post by w1sby » Mon Apr 04, 2016 1:09 am

I recently assembled a cube 4 kit. It seems to work well.
It is not recognized in Windows 10. I get a message from Windows that the device has malfunctioned and Windows does not recognize it.
In Device Manager it is listed as "Unknown USB Device (Device Descriptor Request Failed)"

I have installed the drivers for the LeoStick as recommended on the product page, I am using the latest non-beta version of the Arduino.cc IDE.
I have tried two different computers and several USB cables.
I generated a ticket with Freetronics with no response yet.
I am out of ideas and I am a bit frustrated.
Has anyone else had similar problems?
Does anyone have a solution?
Thanks for your response.
Allen, W1SBY

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